Tuesday, January 08, 2013

Internet Woes

We just wanted you to know that we haven't been neglecting the blog on purpose.  For the past 3 months, we have experienced major headaches concerning our internet situation.  Let me just say that we have had some major internet woes!

In the beginning of October, we lost all internet service.  As we waited patiently for the problem to get resolved (we were initially told it was a technical issue), we just got more and more frustrated.  After two weeks with no service, our provider told us that it wasn't a technical issue, but a management issue.  Apparently, the company that provided us with internet didn't pay their bills to their provider in Kenya. So, after nearly a month of going back and forth, and being told that the service would be restored, we made the move to another company.

Initially that was a good experience, but within a week, we started experiencing sporadic cuts.  Normally you would just say "Well, this is Africa" and kind of accept it and move on.  But we pay nearly $300 a month for this service (Split between us and the Whitfields).  So, to say that we were a little upset with the service we were receiving compared to the fee we were paying would be an understatement.

After a few calls back and forth with their technical support team and some trial and error, we were able to fix the sporadic cuts (turned out to be an error on my part) and we're now back online after nearly 3 months of no or very poor internet access.  And now that we're back online, you should see a lot more content on this site as we continue to process life and ministry here in Zambia.  Thank you for being patient with us!  And thank you for your support and encouragement.

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